Savings Chart Update Week 36: Asked Cable Company for Credit Since Technical Support Was Not Available Right Away and Could Not Use Services = $8 in Savings
This week while my husband was out of town our TV decided to stop working. Yep, that’s right the beloved Jake and the Neverland Pirates and Mickey Mouse Club could not be enjoyed in our house because our ancient TV decided to break down.
Initially I did not know the TV was the issue, I had assumed it was the cable box since that had been giving us problems. Earlier in the week, the cable box prevented our volume from working so we could not get any sound, then after rebooting the cable box the volume came back. Hooray-not so fast, Kelli. Just when the volume came back, I discovered we had lost access to most of our channels. Ugh.
After over an hour on the phone with our cable company (by the way, dealing with our cable company is one of my least favorite activities in life), they decided they would have to send a technical support person to my home since troubleshooting over the phone did not fix the problem. While I was on the phone with them and being passed around to four different people, (yep four), I finally asked the last person to give me a credit for us not being able to use our cable for a few days since a technical support person was not available to come to my home until later in the week. They agreed and provided us an $8 credit toward our next bill. Though $8 is not a sizable sum, I feel at least a slight victory for my effort and my son having to watch his Disney shows with no volume.:-)
Here is an example of a company wanting to keep their customers happy, so they appeased my request for a credit. Don’t be afraid to speak up and have them do the right thing. Your time and effort is not free.
This week’s savings brings my annual savings chart total to $3,862.49. Head over here to check out my Week 1-35 savings chart entries. I encourage you to join me in recording your weekly savings with this free printable savings chart. It is fun to track how much money you can save by making simple, smart money decisions.